Once your order has shipped, you will receive an email confirmation with a tracking number. Once delivery confirmation becomes available, Erin Nicole is no longer liable for any lost, stolen, or misplaced packages. 

A tracking number will be provided in your shipping confirmation email for you to track your purchase

Shipping is provided by Canada Post

It is the Purchaser's responsibility to provide an accurate address and contact information. 

If you order products that we do not have in stock, our warehouse team will notify you and refund you for that product immediately. 

DAMAGED / MISSING MERCHANDISEPlease inspect all packages immediately upon delivery. If you believe that an item is damaged or missing, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases the damaged merchandise must be returned along with packaging materials. Erin Nicole reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from management. 

MERCHANDISE EXCHANGE / RETURNS

Erin Nicole must be notified by email within ten (14) business days of receipt of your merchandise to grant an exchange. Orders over ten (14) days old are non-returnable or refundable. Return shipping fees apply. Once your item has been inspected, you will be refunded for the returned items on the same method of payment you purchased the order with. All items need to be returned within fourteen (21) days of receipt. No exchanges will be accepted without prior authorization. Items must be in unopened and in the original packaging.